Returns & Exchanges
At ENGWE, we are committed to your satisfaction and offer a 30-day return window for all electric bikes and accessories to ensure you find the perfect ride. Items must be in their original packaging and in new, unused condition to qualify for a full refund.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Shipment
Carefully pack the e-bike in its original box with all chargers, keys, and manuals included to prevent damage during transit.
Ship to Service Center
Affix the provided shipping label and drop your package off at the designated carrier location or schedule a pickup for larger freight items.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing